Privacy Policy
At Dr. Willow Brown, we are deeply committed to protecting your privacy and building trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://www.drwillowbrown.com (the “Site”), book consultations, purchase programs, attend sessions, or interact with us in any way.
We encourage you to read this policy carefully. By using our Site or services, you consent to the practices described here.
1. Information We Collect
We collect information to provide you with the best possible experience and support. This may include:
Personal Information you voluntarily provide:
- Name, email address, phone number, mailing address
- Date of birth and gender (for health-related services)
- Payment information (processed securely by third-party providers)
- Information shared during consultations, coaching sessions, or program enrollment (including sensitive topics related to relationships, sexuality, trauma, and personal growth)
- Any other information you choose to share with us
Automatically Collected Information:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on pages, and referral sources
- Cookies and similar tracking technologies (see Section 7 below)
Sensitive Information: Because our work involves intimate, personal, and sometimes sensitive topics, we treat all client communications and session details with the highest level of confidentiality and care.
2. How We Use Your Information
We use your information to:
- Provide and improve our services (consultations, programs, retreats, holistic treatments)
- Process payments and manage your orders
- Send important administrative communications (appointment reminders, program updates)
- Send newsletters, offers, and educational content (you may unsubscribe at any time)
- Personalize your experience and respond to your inquiries
- Analyze Site usage and improve our content and offerings
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We may share your information only in the following limited circumstances:
- With trusted service providers (email platforms, payment processors, scheduling tools, website hosts) who are contractually obligated to protect your data
- With professional practitioners or assistants directly involved in delivering your services (with your consent where required)
- To comply with legal requirements, court orders, or valid government requests
- In connection with a business transfer (merger, acquisition, etc.)
- To protect the rights, safety, and security of Dr. Willow Brown, our clients, or the public
4. Confidentiality & Professional Ethics
All personal sessions, coaching, and private communications are held in strict confidence, consistent with professional standards for holistic practitioners. We maintain appropriate safeguards for all sensitive personal and health-related information you share.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications (unsubscribe link included in every email)
- Request restriction of processing in certain circumstances
- Object to certain data processing
California Residents (CCPA/CPRA): If you are a California resident, you have additional rights including the right to know what personal information we have collected, the right to delete, and the right to opt-out of the sale of personal information (we do not sell your data). To exercise these rights, please contact us using the information below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze Site traffic, and deliver personalized content. You can manage cookie preferences through your browser settings. We may also use third-party analytics tools (such as Google Analytics) to better understand how visitors use our Site.
8. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
10. International Users
If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the Effective Date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Dr. Willow Brown Santa Barbara, California
Privacy Policy Effective Date: June 2, 2026